Intake Process & Waitlists

How does the waitlist work?

When Walden receives a referral, we first check the insurance benefits. Once it has been determined and established that the insurance plan is active and we are in network with those benefits, our Intake Specialist will reach out to schedule a formal phone intake with the guardian. When the referral process is completed (referral placed, insurance checked, phone intake completed) the referral packet will be viewed during an Admissions Committee meeting. The internal team will oversee all documentation and will determine the appropriateness for services and where services seem to be best successful, such as center, community, home, and/or school-based.

Starting services is always dependent on clinician availability and the current waitlist. Walden currently hosts a waiting list for center-based services and community-based services. We keep 10 clients at a time on our waitlist. The general waiting period is between 6-18 months, but again is based upon provider availability. Once a provider has an opening, we review the waitlist and begin to set up intake/assessment meetings by order of referral.